Terms & Conditions

Charges/Shipping

All prices shown on this website are in New Zealand dollars and are GST Inclusive.

Prices on the Wilks Penny Motorcycles Ltd website are subject to change without prior notice.

Please note, all Items are subject to availability at time of order, if an item is not immediately available in New Zealand, you will be notified with the option to backorder the item, swap for a different colour/size/brand or cancel the item.

A flat rate shipping charge of $10.00 will be applied to every sale unless the sale is for a back-ordered product. Wilks Penny Motorcycles Ltd use couriers for all shipping so a street address is required for all orders as couriers will not deliver to a PO Box. Please allow 1-3 business days from dispatch to receive your products or longer if in a rural area. Prices will be given and must be accepted before dispatch of products.

Payments

We accept cash, credit card and internet banking payments.

Any credit card payments made through this website are transacted securely through “Payment Express” a PCI DSS compliant payment solution. No credit card information is stored on this website.

Romalpa Clause

Goods remain the property of Wilks Penny Motorcycles Ltd until paid for in full. Interest and collection costs will be charged on overdue accounts.

Non-Receipt or Damage

All items must be checked and any non-received or damaged items must be reported by the customer to Wilks Penny Motorcycles Ltd in writing within five (5) working days from the date of delivery or the claim may be rejected. Wilks Penny Motorcycles Ltd will replace the goods covered by approved claims.

Order Cancellation

No orders will be dispatched until full payment of products and shipping is received. Once payment is received we will accept the order as correct and it will be packaged and dispatched as soon as possible.

Returned Goods/Claims

No goods shall be returned for credit unless they meet the criteria outlined below:

Goods supplied in error are returnable for replacement or credit, providing the error is notified to Wilks Penny Motorcycles Ltd in writing within seven (7) days, no claims will be recognised unless returned goods are in saleable, undamaged and clean condition and in original packaging. Samples and orders must be returned in original packaging.

Goods returned for size changes or exchange that is not the result of an error by Wilks Penny Motorcycles Ltd are subject to an exchange charge at the Companies discretion and all additional freight and courier costs must be met by the customer.

Specially procured items are not returnable/refundable.

We will not accept returns because you have changed your mind.

Please note that the laws and regulations of New Zealand apply in all commercial transactions with us. We are bound by all New Zealand laws and regulations including:

  • The Fair Trading Act
  • The Commerce Act
  • The Consumer Guarantee Act
  • The Sale of Goods Act

In summary these require that all goods sold to you must match or exceed descriptions and specifications given by us. If they do not, you are entitled to a refund of your purchase price or a replacement of the item in question.

Warranties

All our products are backed by the manufacturer’s warranty. To enable a warranty claim to be made all goods must be returned to us with a copy of proof of purchase. Items that are covered under manufacturer’s warranty will be repaired or replaced.

 

At WILKS PENNY MOTORCYCLES LTD we aim to give our customers the best possible service every time. If there is anything that you need to know please do not hesitate in giving us a call. Our staff will be happy to assist you where-ever possible.